1 day ago
Remote, United StatesSenior
Base Salary
$100k - $175k/yr
Responsibilities
- Partner with Account Executives on technical discovery, demonstrations, requirements gathering, integration scoping, migrations, and technical questionnaires.
- Design and deliver customer integrations, proofs of concept, data migrations, inventory setups, and go-live implementations.
- Guide customers and developers through integrations involving Google Analytics, Zapier, QuickBooks, public APIs, and webhooks.
- Troubleshoot complex integration issues and feed customer learnings into documentation, playbooks, product improvements, and engineering planning.
- Write reusable scripts, prototypes, sample applications, Postman collections, and Zapier flows.
- Represent customer integration needs in product and engineering planning and influence the public API roadmap.
- Build integration documentation, playbooks, solution blueprints, demos, and internal knowledge resources.
- Use AI tools to automate repetitive work such as ticket triage and integration-code generation.
Requirements
- 7+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Account Manager, or Integration Engineer.
- Hands-on fluency with REST APIs, webhooks, JSON, API keys, OAuth, API documentation, and debugging failed requests.
- Experience designing, troubleshooting, and optimizing automated workflows with integration tools such as Zapier.
- Ability to write scripts and prototypes in at least one of JavaScript/TypeScript, Python, Ruby, or Go.
- Experience leading technical discovery and demos with prospects and owning implementations through go-live.
- Ability to explain complex technical topics to non-technical audiences and translate customer needs into clear engineering requirements.
- Good judgment about when to create a one-customer solution versus a broader platform capability.
- Excellent English communication skills and experience working in multicultural, distributed teams.
- Experience using AI assistants such as Claude, Cursor, or ChatGPT.
- Preferred: experience in travel, tourism, booking platforms, inventory and availability setups, payments, accounting, analytics, CRM integrations, or API and developer-platform roadmap work.
Benefits
- Competitive salary and employer-covered or plan-choice health benefits for US team members, including HDHP medical, PPO dental, and vision coverage.
- Unlimited paid time off through the Time to Recharge policy and extensive paid family leave.
- Remote role with up to four weeks per calendar year working temporarily from another approved location, with employees hired into a designated state or country.
- Amsterdam HQ program offering a 2–4 week annual visit with accommodation in a WeTravel apartment.
- Three paid volunteer days per year and a two-week cross-functional onboarding program.
- Latest equipment, work tools, and coverage for certain work-from-home equipment.
- Employer-sponsored 401(k) plan with a 2% company match.
- Discounted personal hotel and flight bookings through the Booking Marketplace.
- International, distributed team environment with access to cross-functional work across Sales, Customer Success, Product, and Engineering.
Tech Stack
Categories
Solutions Engineering
About WeTravel
WeTravel builds a payment and booking platform for multi-day and group travel businesses, with tools for custom itineraries, deposits, installment plans, and supplier payouts. It monetizes through software subscriptions and payment processing fees. Founded in 2016 and headquartered in San Francisco, it serves tour operators, retreat organizers, and student-trip providers worldwide, with growing adoption across Europe, including the UK, Ireland, and Italy.