Incident Commander

12 days ago

Remote, CanadaSenior

Responsibilities

Lead real-time incident management across engineering, application, customer support, SRE, infrastructure, and other cross-functional teams.
Classify, document, investigate, escalate, diagnose, recover, and perform root-cause analysis for P1, P2, P3, and P4 incidents.
Develop and maintain incident-management practices, frameworks, process flows, templates, process guides, tools, and practical capabilities.
Collaborate with SRE and infrastructure teams to identify requirements and gaps that contribute to downtime or operational blind spots.
Drive continuous service improvements and improvements to service delivery and release processes based on disruption reports.
Maintain root-cause analysis documentation.
Lead timely SRE communications to stakeholders through email, Slack, and Microsoft Teams.
Promote quality and alignment in JIRA release-ticket management and incident-management communications in support of service-level agreements.

Experience in a similar incident-management role.
Experience and understanding of containerization, preferably Docker and Kubernetes.
Understanding of configuration management and infrastructure-as-code tools such as Terraform, Ansible, and Helm.
Experience with a programming language and comfort working in Linux environments.
Experience with AWS, Google Cloud Platform, and on-premises environments.
Experience working in a 24x7 on-call environment and the ability to manage multiple projects independently.
Degree in computer science, engineering, or a similar field, or similar experience.
Preferred experience with PostgreSQL, MySQL, Elasticsearch, Kafka, Redis, Terragrunt, Prometheus, Python, and Talos Linux.

5,001-10,000 employees