3 days ago
Pune, IndiaStaff+
Responsibilities
- Own the design and evolution of packaged or SaaS solutions, including configuration, integrations, and releases.
- Set platform standards to support stability, performance, and alignment with business and vendor constraints.
- Configure and customize ServiceNow applications to meet business requirements.
- Troubleshoot and resolve complex issues within the ServiceNow platform.
- Coordinate with stakeholders and multiple teams to align project goals and make key decisions.
- Act as a subject matter expert, oversee best practices, and provide solutions across teams.
- Facilitate knowledge sharing and mentor team members.
Requirements
- At least 5 years of experience in ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management and ServiceNow IT Operations Management.
- Strong understanding of IT service management principles and workflows.
- Experience configuring and customizing ServiceNow applications.
- Familiarity with integration techniques and tools for connecting ServiceNow with enterprise systems.
- 15 years of full-time education.
Benefits
- Position based at the employer's Pune office.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.