Senior Advisory AI Foundry Architect
ServiceNow10 hours ago
Melbourne, AustraliaSenior
Responsibilities
- Lead intake qualification and scoping workshops for proof-of-concept engagements.
- Design and deliver end-to-end Agentic AI POCs on ServiceNow in 3–4 week sprints.
- Configure AI agents, integrate enterprise data sources, and build reusable POC patterns and integration blueprints.
- Conduct technical discovery and positioning during sales cycles and communicate POC outcomes to executive stakeholders.
- Orchestrate AI engineers on delivery discipline, scoping, evaluation, and POC methodology.
- Build reusable prompt libraries, agent templates, reference POCs, and integration patterns.
- Partner with Sales and delivery teams on opportunity qualification, technical validation, and post-POC implementation handoff.
Requirements
- 8+ years of presales technical delivery experience on enterprise SaaS platforms.
- Demonstrated success shipping outcome-based solutions under compressed timelines.
- Deep hands-on expertise with ServiceNow, including low-/pro-code configuration, workflow automation, integrations, Now Assist, and AI Agent capabilities.
- Experience scoping and delivering working prototypes in 3–4 week cycles.
- Experience running consultative customer workshops for business-critical use cases.
- Ability to identify fit-for-purpose enterprise AI use cases and articulate business outcomes.
- Experience with Agentic AI, LLM integration, or AI-driven process automation is preferred.
- Experience building and scaling reusable assets or frameworks across delivery teams is preferred.
- Experience in APAC or global presales functions is preferred.
- Willingness to travel as necessary.
Benefits
- Flexible work persona in the APAC region; work may be flexible, remote, or office-based depending on role and location.
- Regular employee position.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.