2 days ago
Remote, CanadaStaff+
Responsibilities
- Establish and operate the Intelligent Optimization Framework as a permanent, kaizen-based operating rhythm.
- Redesign and rerun workflows through structured measurement and improvement cycles.
- Embed new ways of working into standard work, ownership models, and disciplined execution cadences.
- Analyze Copilot Dashboard, Work IQ, usage, adoption, and operational signals to prioritize improvements.
- Continuously refine prompt libraries, enablement materials, and agent configurations.
- Detect agent drift, improve or retire low-value agents, and direct investment toward high-ROI agents.
- Facilitate improvement workshops and retrospectives and capture reusable playbooks and patterns.
- Transfer optimization practices, tools, and cadences to customer teams for autonomous continuation after the engagement.
- Recommend and drive discontinuation of workflows, agents, and enablement assets that no longer generate value.
Requirements
- Master's degree in Computer Science, Information Technology, Engineering, or a related field and 6+ years of experience in technology solutions, practice development, architecture, consulting, or a technology domain; or bachelor's degree in a related field and 8+ years of equivalent experience.
- 2+ years of experience managing multiple projects or portfolios.
- 1+ year of experience leading blended, multidisciplinary teams.
- Preferred: Lean, Six Sigma Green/Black Belt, or equivalent continuous-improvement certification.
- Preferred: experience improving production AI or automation solutions, including model, prompt, or agent performance management.
- Preferred: familiarity with Microsoft Copilot adoption, Copilot Dashboard in Viva Insights, agent operations, drift detection, evaluation, and lifecycle management.
- Preferred: experience linking improvement work to value and P&L outcomes and transferring continuous-improvement capabilities to client organizations.
- Preferred: proven continuous-improvement or operational-excellence programs, kaizen or Lean facilitation, quality assurance or production-system evaluation, metrics analysis, and stakeholder management.
Benefits
- Typical base pay in Canada is CAD $124,600–$225,600 per year.
- The position is open for at least five days, with applications accepted on an ongoing basis until filled.
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.