Lead Software Engineer - Platform Services
JPMorgan Chase5 hours ago
Responsibilities
- Lead end-to-end design, implementation, operation, production support, and operational resilience for platform features and integrations across UNIX/Linux/Windows and public and private cloud environments.
- Drive incident, problem, change, and capacity management activities, including prioritization, escalations, post-incident reviews, and continuous improvement.
- Troubleshoot batch processing, filesystems, data stores, SFTP/SSH/LDAP services, and Autosys/Crontab scheduling while improving job flows and recovery procedures.
- Deliver database data loads, reconciliations, reporting, alerting, data quality remediation, indexing, statistics, fragmentation management, and replication.
- Build automation and observability using Perl and shell scripting, monitoring, provisioning, dashboards, metrics, alerting, and operational runbooks.
- Develop and operate AI assistant skills, tool functions, MCP servers, integrations, reusable agent patterns, evaluation checks, guardrails, and validation standards.
- Establish roadmaps, milestones, secure coding practices, code reviews, automated testing, CI/CD, production readiness, and delivery plans with stakeholders.
- Manage ad hoc data loads, reconciliations, client reporting, and day-to-day data quality and processing issues.
- Provide technical leadership and mentoring, delegate work, document operational knowledge, and promote responsible AI-assisted engineering practices.
Requirements
- Formal training or certification in software engineering concepts and 5+ years of applied experience.
- Strong proficiency in Java and strong working experience with Python.
- Strong architecture, systems design, object-oriented design, design patterns, SOLID, testing, and TDD fundamentals.
- Strong SQL/PL-SQL, integration, event messaging, production operations, observability, and reliability experience.
- Experience leading approved AI-assisted software development practices and validating AI outputs for correctness, performance, and security.
- Understanding of responsible AI engineering, data sensitivity, secure input/output handling, resiliency, security, and compliant adoption practices.
- Ability to create roadmaps and milestones, manage dependencies, and execute in agile/scrum environments.
- Track record of mentoring engineers, leading reviews, raising engineering standards, and collaborating across distributed stakeholders.
- Preferred experience with ServiceNow and its data model, MCP operations, AI agents, grounding/RAG, deterministic fallbacks, prompt/version management, evaluation harnesses, data privacy, secrets management, least privilege, auditability, and AWS or other public cloud platforms.
Benefits
- Competitive total rewards and benefits package, including health care coverage, on-site health and wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Additional compensation and benefits details are provided during the hiring process; eligible roles may receive commission-based pay or discretionary incentive compensation.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.