Base Salary
$180k - $220k/yr
Responsibilities
- Lead the design and delivery of customer-facing applications supporting healthcare delivery ordering, tracking, and operations.
- Own major projects end to end, including user flows, UX decisions, architecture, data models, full-stack implementation, launches, and post-launch measurement.
- Build customer feedback loops through direct conversations, analytics, support signals, limited releases, and structured experiments.
- Establish feature flags, beta programs, phased rollouts, and other gradual-release practices.
- Raise standards for frontend UX, interaction patterns, accessibility, product polish, reliability, testing, observability, and engineering practices.
- Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems.
- Mentor engineers and help define product-minded technical standards across the team.
Requirements
- 10+ years of production software engineering experience, including staff-level technical scope.
- Deep full-stack experience with modern frontend development using React or a comparable framework and backend development in Go, Python, or a similar language.
- A strong record of building external customer-facing products where UX affects adoption, trust, and business outcomes.
- Demonstrated customer obsession, including direct user engagement, feedback-driven improvements, and advocacy for customer needs.
- Strong independent design and UX judgment without relying on a dedicated designer.
- Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts.
- Experience owning architecture across teams, mentoring engineers, and leading delivery in ambiguous, fast-changing environments.
- Experience in both rigorous high-engineering-bar organizations and startup or scale-up environments.
- Clear, effective English communication.
- Ability to work from the US East Coast or London, UK, and travel to Africa approximately three times per year.
- Experience with e-commerce, marketplaces, healthcare, fulfillment, logistics, warehouse-management, or supply-chain products is preferred.
- Experience delivering measurable improvements in conversion, activation, retention, customer satisfaction, or usability is preferred.
Benefits
- US-based candidates may receive medical, dental, and vision insurance, paid time off, equity compensation, overtime pay, and discretionary annual or performance bonuses.
- The role can be performed from the US East Coast or London, UK, with travel to Africa approximately three times per year.
- Zipline is an equal opportunity employer that values diversity and welcomes candidates from traditionally underrepresented groups in tech.
Categories
About Zipline
Zipline was founded to create the first logistics system that serves all humans equally. Our aim is to solve the world’s most urgent and complex access challenges. Leveraging expertise in robotics and autonomy, Zipline designs, manufactures and operates the world’s largest automated delivery system. Zipline serves tens of millions of people around the world and is making good on the promise of building an equitable and more resilient global supply chain. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart and enabling leading healthcare providers to bring care into the home in the United States, Zipline is transforming the way goods move. By transitioning to clean, electric, instant logistics, we can decarbonize delivery, decrease road congestion, and reduce fossil fuel consumption and air pollution, while providing equitable access for billions of people. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Zipline is inspiring people, governments, and businesses to imagine what is possible when goods can move as seamlessly as information. To join the team, check out our career page: https://flyzipline.com/careers/