2 months ago
Base Salary
$180k - $220k/yr
Responsibilities
- Lead the design and delivery of customer-facing applications supporting healthcare delivery ordering, tracking, and operations.
- Own major projects end to end, including user flows, UX decisions, architecture, data models, full-stack implementation, launches, and post-launch measurement.
- Build customer feedback loops through direct conversations, analytics, support signals, limited releases, and structured experiments.
- Establish feature flags, beta programs, phased rollouts, and other gradual-release practices.
- Raise standards for frontend UX, interaction patterns, accessibility, product polish, reliability, testing, observability, and engineering practices.
- Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems.
- Mentor engineers and help define product-minded technical standards across the team.
Requirements
- 10+ years of production software engineering experience, including staff-level technical scope.
- Deep full-stack experience with modern frontend development using React or a comparable framework and backend development in Go, Python, or a similar language.
- A strong record of building external customer-facing products where UX affects adoption, trust, and business outcomes.
- Demonstrated customer obsession, including direct user engagement, feedback-driven improvements, and advocacy for customer needs.
- Strong independent design and UX judgment without relying on a dedicated designer.
- Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts.
- Experience owning architecture across teams, mentoring engineers, and leading delivery in ambiguous, fast-changing environments.
- Experience in both rigorous high-engineering-bar organizations and startup or scale-up environments.
- Clear, effective English communication.
- Ability to work from the US East Coast or London, UK, and travel to Africa approximately three times per year.
- Experience with e-commerce, marketplaces, healthcare, fulfillment, logistics, warehouse-management, or supply-chain products is preferred.
- Experience delivering measurable improvements in conversion, activation, retention, customer satisfaction, or usability is preferred.
Benefits
- US-based candidates may receive medical, dental, and vision insurance, paid time off, equity compensation, overtime pay, and discretionary annual or performance bonuses.
- The role can be performed from the US East Coast or London, UK, with travel to Africa approximately three times per year.
- Zipline is an equal opportunity employer that values diversity and welcomes candidates from traditionally underrepresented groups in tech.
Categories
About Zipline
Zipline designs, builds, and operates autonomous drone delivery systems for healthcare, retail, and public-sector customers. The privately held company runs end-to-end logistics—aircraft, software, and fulfillment—to deliver blood, vaccines, medicines, and consumer goods. Founded in 2014 and headquartered in South San Francisco, Zipline operates across multiple continents; notable work includes Rwanda’s national blood deliveries and U.S. home delivery pilots with Walmart.