3 days ago
Bengaluru, India or Hyderābād, IndiaSenior
Responsibilities
- Manage and optimize managed-services processes, tools, and services to improve client operations and efficiency.
- Lead delivery teams through service transitions and ongoing operations, ensuring integration and performance.
- Own production reliability on AWS and run Kubernetes and AWS services at scale.
- Define and manage SLIs, SLOs, and error budgets while maintaining strong observability practices.
- Lead incident response and facilitate post-mortems.
- Design and develop automation frameworks using Python, Go, or Bash.
- Apply AI-assisted operations and introduce AI SRE tooling with sensible guardrails.
- Oversee program delivery, manage operational risk, monitor SLAs, and mitigate delivery risks.
- Collaborate with clients and stakeholders to align service strategies with business objectives.
- Drive continuous improvement, process optimization, and cost reduction.
Requirements
- Bachelor's degree required.
- At least 5 years of experience required.
- Oral and written proficiency in English required.
- Substantial SRE experience with real ownership of production reliability on AWS.
- Experience running Kubernetes and AWS services at scale.
- Experience defining and managing SLIs, SLOs, and error budgets.
- Strong observability, automation, incident leadership, and post-mortem facilitation skills.
- Strong automation skills in Python, Go, or Bash.
- Hands-on understanding of AI-assisted operations and AI SRE tooling with appropriate guardrails.
- AWS certification at Associate level or higher required.
- AI fluency, automation framework design, business process automation, operational risk management, service management, stakeholder engagement, and intellectual curiosity are valued.
Benefits
- 0% travel requirement.
Tech Stack
Categories
Forward Deployed
About PwC
PwC is a global network of professional services firms providing assurance, tax, and advisory work for businesses and public-sector clients. It sells project-based and managed consulting, audit, and deals services, and implements and integrates business applications. Formed in 1998 by the merger of Price Waterhouse and Coopers & Lybrand, it is headquartered in London and is one of the Big Four accounting firms.