Roche

Customer Success Engineer

Roche
Apply
24 hours ago
Singapore, SingaporeEntry Level / Mid Level

Responsibilities

  • Evaluate hospital IT environments and design cloud, hybrid, and on-premises technical architecture blueprints.
  • Lead proof-of-concept validation for AI algorithms and onboard new customer sites.
  • Coordinate implementations with product management, integration partners, software engineering, clinical teams, and customer technical teams.
  • Deliver product technical training and develop reference documents, enablement tools, and implementation frameworks.
  • Troubleshoot infrastructure and system integration issues, monitor system metrics, file bugs, and act as an escalation point.
  • Manage technical project plans, milestones, risks, dependencies, status updates, and steering committee communications across multiple implementations.
  • Perform construction administration duties including RFIs, RFPs, and change orders.
  • Support site surveys, architectural workshops, deployments, and customer engagements across APAC.

Requirements

  • Diploma or bachelor’s degree in Healthcare Science, Biomedical Engineering, Health Informatics, Computer Science, Cybersecurity, or a related field.
  • 4+ years of experience in a customer-facing technical role; fresh graduates and diploma holders are also considered.
  • Experience or knowledge in healthcare IT, AI, AWS cloud, solutions engineering, systems design, digital pathology, or digital medical algorithms is preferred.
  • Understanding of infrastructure design, network topology, server architecture, cloud platforms, encryption, IAM, and firewalls.
  • Experience with HL7, FHIR, DICOM, LIS/EMR integration, Windows, Linux/UNIX, batch scripts, networking, and scheduling.
  • Programming proficiency in at least one of Python, Java, JavaScript, XML, JSON, or API scripting.
  • Familiarity with AI server architecture and deployment of AI models in hospital environments.
  • Strong organizational, communication, troubleshooting, problem-solving, escalation-management, and emotional-intelligence skills.
  • Willingness to travel regionally across APAC and work independently with limited direct guidance.

Benefits

  • Hybrid work arrangement based at Roche’s APAC headquarters.
  • Occasional travel of up to 40% to APAC customers or Roche sites.
  • Opportunity to work on digital healthcare platforms, AI medical algorithms, healthcare integrations, and regional implementations.

Categories

Solutions Engineering
Roche

About Roche

10,000+ employees

Roche is a Swiss healthcare company that develops and sells prescription pharmaceuticals and in vitro diagnostic systems for hospitals, laboratories, and clinicians. Its business spans two core divisions—Pharmaceuticals and Diagnostics—with strengths in oncology, immunology, neuroscience, infectious diseases, and diabetes care. Founded in 1896 and headquartered in Basel, Switzerland, Roche also advances personalized healthcare by pairing therapies with companion diagnostics.

Contact me