over 1 year ago
San Francisco, CA, USA or New York, NY, USAMid Level
H1B sponsor
Base Salary
$135k - $160k/yr
Responsibilities
- Conduct discovery sessions with new clients to understand product areas and requirements
- Represent Support Engineers within the assigned product area and ensure alignment
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including QA processes
- Provide technical support, product demonstrations, presentations, and explanations of complex technical concepts to prospects
- Guide Customer Success Managers through product implementations and support training and escalations
- Troubleshoot and resolve client issues after product launch
- Develop in-depth product knowledge to support client needs, knowledge transfer, and implementation
- Attract top-tier talent to join the team
Requirements
- At least 3 years of experience as a Solutions Engineer at a SaaS company
- Willingness to travel up to 20% to meet prospective clients
- Strong understanding of product development and launch processes
- Excellent problem-solving skills and ability to troubleshoot technical issues
- Experience collaborating with engineering, operations, and product management teams
- Strong communication skills for explaining complex technical concepts to non-technical stakeholders
- Familiarity with CRM tools and support ticketing systems
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Experience with QA processes and developing self-serve tools is a plus
- Ability to work independently and collaboratively with a proactive approach to problem-solving and support
- Willingness to work in person at the office 4–5 days per week
Benefits
- Equity in the company
- Medical, dental, and vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness and home services stipend
- Collaborative in-office environment with an open floor plan, stocked kitchen, and all meals covered
- Unlimited vacation and paid holidays
- Relocation packages
- The role requires working in person at the office 4–5 days per week and travel up to 20%
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.