about 2 months ago
Responsibilities
- Design, implement, and automate large-scale distributed systems.
- Build tools and automation for higher availability, scalability, and efficiency.
- Collaborate with engineering teams to deliver high-quality software.
- Monitor production and development environments for preventive measures.
- Work with delivery teams on software improvements for availability and MTTD.
- Participate in on-call rotation (8h shift, 7 days a week, every 3-4 weeks).
Requirements
- 7+ years of public cloud experience (GCP or AWS).
- 7+ years of private cloud experience (Openstack, VMware ESXi).
- 7+ years of Linux experience (Centos/Ubuntu).
- 7+ years of networking experience.
- Experience with orchestration and management of containers using Kubernetes, Helm, GKE, and Docker.
- Familiarity with Gitlab, ArgoCD, CI/CD methodologies & tools.
- Experience with Infrastructure as Code (Terraform), Python, or other scripting languages.
- Experience with Ansible config management tool.
- Experience with Prometheus/Loki/Alertmanager/Grafana observability tools.
- Excellent problem-solving and analytical skills.
- Experience with Incident Management Process, SRE best practices, and continuous improvements.
- Experience designing large-scale distributed systems.
- Familiarity with DevOps/DevSecOps methodologies and best practices.
- Strong verbal and written communication skills.
- Bachelor's of Science degree in Computer Science or equivalent experience.
Tech Stack
Categories
About Five9
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.