15 hours ago
Pune, IndiaMid Level / Senior
Responsibilities
- Design, develop, maintain, and support backend services, APIs, microservices, integrations, and enterprise applications.
- Handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs.
- Troubleshoot production defects, performance bottlenecks, integration failures, database issues, jobs, and batch processes.
- Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections.
- Optimize application performance, API response times, database queries, memory usage, scalability, and reliability.
- Use logging, monitoring, and observability tools to analyze application behavior, identify trends, and prevent recurring issues.
- Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities.
- Perform root-cause analysis and implement preventive fixes or long-term solutions for recurring production issues.
- Automate repetitive support tasks and improve operational efficiency and platform stability.
- Collaborate with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and distributed delivery teams.
- Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge-base articles.
Requirements
- 4–7 years of hands-on experience in backend development, application support, or managed-services delivery.
- Bachelor-level or equivalent degree such as BE, B.Tech, MCA, or MSc IT in Computer Science, Information Technology, or a related field.
- Strong backend engineering experience with one or more of Java, Spring Boot, Node.js, Python, .NET, or C#.
- Experience with microservices architecture, REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns.
- Experience working in production support or managed-services environments with SLA-driven delivery.
- Knowledge of incident, problem, change, and release management processes.
- Hands-on experience with MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar databases.
- Ability to troubleshoot APIs, services, databases, integrations, jobs, batch processes, and configuration issues.
- Experience with logging, monitoring, and observability tools.
- Understanding of AWS, Azure, or Google Cloud Platform.
- Familiarity with Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines.
- Strong knowledge of Git-based version-control workflows.
- Understanding of API security, encryption, access controls, secrets management, and secure coding.
- Strong analytical, debugging, problem-solving, ownership, communication, and stakeholder-interaction skills.
- Ability to work collaboratively in an offshore/onshore delivery model and willingness to work shifts or extended support hours.
- Prior experience in the Indian IT services or managed-services market is advantageous.
Benefits
- Permanent, full-time position.
- Location: DGS India, Pune, Indiqube Orchid.
- May require shifts or extended support hours based on project needs.
- Work is conducted in an offshore/onshore managed-services delivery model.
Tech Stack
AWSAzureC#DatadogGitGitHub ActionsGitLab CI/CDGoogle Cloud PlatformGrafanaJavaJenkinsMicrosoft SQL ServerMongoDBMySQL.NETNode.jsPostgreSQLPrometheusPythonSOAPSplunkSpring Boot
Categories
About Dentsu
Dentsu is a global advertising and marketing services group that plans and buys media, develops creative campaigns, and builds data- and technology-led customer experiences for brands. It earns revenue from agency fees and media services across a network that includes Carat, iProspect, and Merkle. Founded in 1901 and headquartered in Tokyo, Dentsu is publicly traded in Japan and serves clients across many sectors worldwide.