7 days ago
Remote, United KingdomEntry Level / Mid Level
Responsibilities
- Support self-managed and GitLab.com customers through various communication channels.
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales Teams.
- Create and update documentation based on customer interactions.
- Participate in on-call rotations for emergency support.
- Contribute to the hiring process by reviewing applications and participating in interviews.
Requirements
- Experience managing customer-facing cases throughout the support lifecycle.
- Excellent Linux systems administration knowledge.
- Ability to use scripting languages, preferably Ruby or Bash.
- Experience with Git and CI/CD.
- Expertise in writing support content.
- Ability to communicate complex technical topics effectively.
Benefits
- Flexible Paid Time Off.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and development budget.
- Parental leave.
- Home office support.
About GitLab
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle. Agents handle code generation, security analysis, code review, CI/CD troubleshooting, and custom workflows — while teams maintain control through enterprise governance. Build what's next with us. Explore open roles and join our talent community: https://about.gitlab.com/jobs/