about 2 hours ago
Remote, United KingdomEntry Level / Mid Level
Responsibilities
- Support self-managed and GitLab.com customers through various communication channels.
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales Teams.
- Create and update documentation based on customer interactions.
- Participate in on-call rotations for emergency support.
- Contribute to the hiring process by reviewing applications and participating in interviews.
Requirements
- Experience managing customer-facing cases throughout the support lifecycle.
- Excellent Linux systems administration knowledge.
- Ability to use scripting languages, preferably Ruby or Bash.
- Experience with Git and CI/CD.
- Expertise in writing support content.
- Ability to communicate complex technical topics effectively.
Benefits
- Flexible Paid Time Off.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and development budget.
- Parental leave.
- Home office support.