Responsibilities
- Engineer, configure, enhance, and support ServiceNow platform capabilities across development, test, and production environments.
- Build reusable scoped applications, workflows, scripts, APIs, notifications, and platform services using ServiceNow development standards.
- Design and implement Workflow Data Fabric, Integration Hub, Workflow Studio, REST, SOAP, JDBC, SFTP, LDAP, webhook, message queue, and event-driven integrations.
- Configure MID Servers, authentication, credentials, import sets, transform maps, data sources, reconciliation, ingestion, monitoring, and integration runbooks.
- Configure conversational AI, Virtual Agent, Now Assist, AI agents, AI Agent Studio, Assistant Designer, and governed agentic workflows.
- Integrate ServiceNow workflows with robotics, autonomous systems, OT, IoT devices, sensors, connected assets, and physical-AI environments while preserving safety and auditability.
- Design and maintain roles, access controls, security attributes, encryption, authentication, credential management, audit logging, and secure integration connectivity.
- Monitor and optimize platform performance, scalability, availability, data loading, queries, scripts, flows, integrations, APIs, archiving, and technical debt.
- Support source control, repositories, CI/CD, deployment automation, testing, upgrades, patches, clones, rollback planning, production deployment, and hypercare.
- Lead technical workshops, architecture and security reviews, platform assessments, customer discussions, cross-system defect resolution, and end-to-end delivery coordination.
- Provide technical guidance and mentorship to developers, administrators, integration engineers, and support teams, and contribute to pre-sales discovery, demonstrations, estimates, proposals, and technical presentations.
Requirements
- Current ServiceNow Certified System Administrator certification is required.
- Current ServiceNow Certified Application Developer certification or equivalent demonstrable application-engineering expertise is required.
- At least three Certified Implementation Specialist certificates are required; ServiceNow Certified Technical Architect is highly preferred.
- At least eight years of relevant platform engineering, enterprise integration, application development, or automation experience is required.
- At least five years of hands-on ServiceNow platform experience and at least three years designing and delivering complex ServiceNow integrations and platform-engineering solutions are required.
- Experience delivering at least two substantial end-to-end ServiceNow implementations or major platform-transformation programs is required.
- Extensive experience architecting and delivering ServiceNow solutions in complex enterprise environments is required.
- Experience leading technically complex implementations, technical discussions, teams, and supervised personnel is required.
- Prior consulting experience and the ability to work with customers, architects, cybersecurity teams, data teams, AI specialists, operations teams, vendors, and senior stakeholders are required.
- Strong JavaScript, Glide API, data modeling, security, debugging, performance analysis, integration architecture, and platform engineering skills are required.
- Experience with secure authentication, credential management, API security, role-based access, encryption, integration monitoring, conversational AI, AI agents, generative AI, or intelligent automation is required.
- Experience with OT, IoT, robotics, autonomous systems, connected assets, or similar physical-AI environments is strongly preferred.
- Preferred qualifications include relevant ServiceNow credentials or micro-certifications and experience with cloud integration services, API gateways, enterprise service buses, event-streaming platforms, iPaaS technologies, robotic process automation, cloud engineering, cybersecurity, DevOps, data engineering, or artificial intelligence.
- Advanced English and strong analytical, diagnostic, documentation, communication, structured problem-solving, mentoring, collaboration, security-awareness, and organizational skills are required.
Benefits
- The role is primarily remote from any state in Mexico, with on-site work potentially required based on customer and project needs.
- The candidate must participate in workshops, governance meetings, critical deployments, incident support, and delivery activities across global time zones.
- The role offers exposure to global, multinational projects involving ServiceNow, AI-powered automation, enterprise integrations, and physical-AI environments.
- Atos states that diversity and inclusion are embedded in its workplace culture.
Tech Stack
Categories
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.