3 hours ago
Remote, United StatesMid Level
H1B Sponsor
Responsibilities
- Execute integration designs and project plans with Implementation Managers, Solution Architects, and other stakeholders.
- Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
- Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
- Develop and maintain integrations using Go, Python, and JavaScript.
- Perform testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
- Triage and resolve technical issues with Customer Success Managers and Cresta Engineering.
- Build relationships with customer technical stakeholders throughout implementation and expansion.
- Manage multiple customer projects and technical workstreams simultaneously.
- Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta’s impact.
- Share learnings across teams and geographies and help develop scalable APAC implementation practices.
Requirements
- Strong hands-on software engineering experience with Go, Python, and/or JavaScript.
- Experience using APIs and SDKs to build integrations and value-added solutions.
- Experience with AWS and Git.
- Experience with enterprise customers and complex technical environments.
- Experience with contact center and customer experience platforms such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar is highly desirable.
- Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
- Strong communication skills and ability to explain complex technical concepts to different audiences.
- Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to customer problems.
- Ability to manage multiple priorities in a fast-moving environment.
- Comfort collaborating with distributed teams and customers across APAC markets and time zones.
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget for a home office
- Monthly wellness and communication stipend
- 20 days of vacation time
- Benefits and employment terms may vary by APAC country
Tech Stack
Categories
Solutions Engineering
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.