2 months ago
Responsibilities
- Define SLIs and SLOs, manage error budgets, and use reliability signals to guide product and engineering priorities.
- Build observability through metrics, structured logging, distributed tracing, instrumentation, and alerting.
- Lead incident response, act as incident commander when needed, and drive blameless postmortems into durable engineering improvements.
- Reduce operational toil through automation, self-healing behavior, improved defaults, and better tooling.
- Harden production systems against partial failures, dependency degradation, traffic spikes, and adversarial inputs while conducting capacity and performance work.
- Improve release safety through progressive delivery, feature flags, canaries, rollbacks, and tested migrations.
- Improve developer experience by addressing internal tooling and platform gaps that create operational friction.
- Partner with product, platform, security, compliance, and engineering teams on reliability and risk tradeoffs.
- Mentor engineers, review complex designs and pull requests, and shape technical standards across the squad.
Requirements
- Experience owning services in production and being accountable for their behavior under real load and failure.
- Experience defining and operating against SLOs and SLIs and using error budgets in engineering and product decisions.
- Experience leading incident response and producing postmortems that result in lasting improvements.
- Hands-on experience with observability tooling, including metrics, structured logging, and distributed tracing.
- Deep system design experience with distributed services, asynchronous messaging, storage tradeoffs, API design, idempotency, consistency, backpressure, and graceful degradation.
- Significant industry experience building and operating production software systems in a high-ownership environment.
- Comfort with modern cloud environments such as AWS and GCP, containerized workloads, and CI/CD pipelines.
- Technical leadership experience influencing architecture across teams and mentoring engineers.
- Pragmatic judgment balancing a high reliability bar with fast product delivery.
Benefits
- Opportunity to earn equity at Nu.
- Medical, dental, vision, life, and AD&D insurance.
- Extended maternity and paternity leave.
- Nucleo learning platform and NuLanguage language-learning program.
- NuCare mental health and wellness assistance program.
- 401K and health savings and flexible spending account plans.
- Work-from-home allowance.
- Relocation assistance package when applicable.
- Hybrid work model requiring office attendance two to three times per week.
- Location: Miami, United States.
Tech Stack
Categories
Site Reliability
About Nubank
Nu is one of the largest digital financial services platforms in the world, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. https://www.youtube.com/watch?v=kwwzcXK2PUo