2 months ago
Base Salary
$176k - $209k/yr
Responsibilities
- Own the architectural roadmap and delivery of agentic infrastructure, orchestration layers, memory architectures, and evaluation and observability systems.
- Design and deploy scalable multimodal AI agents for autonomous support, real-time voice reasoning, and secure API tool execution across enterprise workflows.
- Serve as a technical anchor by mentoring senior peers, raising engineering standards, and defining an AI-native software development lifecycle.
- Partner with Product, Engineering, Applied Research, Design, and executive leadership to align technical execution with business strategy.
- Research and implement agent frameworks, LLM inference optimization, advanced retrieval systems, and safety and policy guardrails.
- Build and scale a multi-agent orchestration framework for real-time conversational reasoning and tool execution over large enterprise datasets.
Requirements
- 10+ years of relevant software engineering experience with a track record of technical leadership as a Staff, Senior Staff, or Principal Engineer.
- Strong foundations in distributed systems and production-grade infrastructure, along with experience in applied AI, LLM platforms, and agentic architectures.
- Experience with LLM inference optimization and fine-tuning strategies.
- Experience building advanced retrieval systems and memory architectures.
- Hands-on experience with agent frameworks such as LangChain, LangGraph, CrewAI, or AWS and Google agent ecosystems.
- Experience with evaluation, observability, and safety frameworks for production AI systems.
- Experience with streaming infrastructure and voice or conversational AI.
- Experience with tool use, API execution frameworks, and human-in-the-loop validation systems.
- Ability to lead and grow a small group of engineers and establish technical goals and standards.
- Ability to identify architectural risks, address technical debt, and build cutting-edge AI products from the ground up.
Benefits
- Competitive benefits and perks
- Robust training program
- Opportunity for professional growth
- Opportunity to work from the San Francisco office
- Inclusive office environment designed to support collaboration and connection
- Equal-opportunity workplace free from discrimination and harassment
Tech Stack
Categories
About Dialpad
Dialpad builds a cloud communications platform for businesses that unifies VoIP calling, video meetings, messaging, and AI-enabled contact center and sales tools. It sells subscription SaaS for business phone systems, collaboration, and customer support, including live transcription, analytics, and agent assist. Founded in 2011 and headquartered in San Ramon, California, the privately held company serves enterprises across industries, with customers such as Netflix and Randstad.