2 days ago
Berlin, GermanyEntry Level / Mid Level
Responsibilities
- Scope customer use cases and configure and tune AI voice agents.
- Lead user acceptance testing and guide customers from project scoping through production.
- Build integrations between AI agents and customer systems, including custom tools and webhooks.
- Monitor agent performance and troubleshoot integration and call-quality issues in production.
- Manage customer projects, deployment timelines, pilots, adoption, retention, and expansion.
- Lead customer workshops and training and communicate customer needs to product teams.
- Create repeatable deployment and adoption playbooks, workflows, and documentation.
Requirements
- Deployment Strategists require at least 1 year in a high-stakes, customer-facing role such as consulting, implementation, sales, or account management, including leading complex projects end to end.
- Success Engineers require at least 2 years in a technical customer-facing role such as technical account management, solutions engineering, implementation, or SaaS support.
- Experience building workflows and AI agents, with practical knowledge of prompt engineering, APIs, webhooks, and integration troubleshooting.
- Experience designing and deploying integrations with customer backend systems, managing multi-stakeholder pilots, and documenting technical setups and best practices.
- Fluent English and German are required.
- Experience with voice agents, conversational AI, or customer operations in energy, telecom, insurance, or financial services is useful.
Benefits
- Annual compensation is €75,000 to €110,000.
- Deployment Strategists work on-site in Berlin, Germany.
- Success Engineers may work hybrid within Europe and should expect travel.
- Visa sponsorship is not available.
Categories
Forward DeployedSolutions Engineering