Solution Architect
Salesforce2 days ago
Remote, CanadaSenior
Responsibilities
- Partner with customer stakeholders to define SPM objectives, solution vision, roadmap, deliverables, and expectations.
- Lead discovery and solution design workshops and architect end-to-end functional solutions across the SPM suite.
- Translate sales performance strategy and requirements into scalable Salesforce-based solutions.
- Own functional design and configuration leadership for compensation, commission statements, capacity, quota, territory, mapping, and enablement capabilities.
- Apply Agentforce and AI-powered SPM capabilities, including AI-assisted incentive plan design and performance insights.
- Define solution blueprints, best practices, design standards, scope governance, and quality oversight.
- Coordinate with Technical Architects on integrations, data, and custom development.
- Serve as a solution escalation point, mentor consultants, and promote reusable assets and shared standards.
- Advise customers on SPM operating models, adoption, and best practices.
- Support proposals, staffing plans, statements of work, discovery, demonstrations, deep dives, and proof-of-concept development.
- Liaise with Salesforce product teams and maintain target billable utilization.
Requirements
- 8+ years of professional experience implementing, designing, or consulting on Sales Performance Management, Incentive Compensation Management, sales planning, or related sales technology solutions, including solution architecture or lead functional design experience.
- Deep functional expertise in compensation, planning, territory, and enablement, with experience designing cross-product Salesforce solutions.
- Strong ability to translate business strategy and requirements into well-architected solutions, with analytical and business process design skills.
- Advanced ability to model complex incentive, compensation, and planning logic in formulaic or Excel form and within a platform.
- Understanding of data modeling and data quality sufficient to partner with Technical Architects, without requiring a software development background.
- Executive-level oral and written communication skills for technical and non-technical audiences.
- Ability to scope and manage work packages and support pre-sales qualification through solution validation.
- Experience mentoring or guiding less experienced team members.
- Based in the US or Canada and available for regional travel based on customer needs.
- Degree or equivalent relevant experience required.
- Salesforce certifications are preferred, including Salesforce Certified Agentforce Sales Consultant and application architect-track certifications.
- Hands-on experience with Spiff or another enterprise ICM platform such as Xactly, SAP/CallidusCloud, Varicent, Anaplan, or CaptivateIQ is preferred.
- Hands-on experience with Salesforce Sales Planning or another enterprise sales planning platform such as Anaplan, Pigment, or Workday Adaptive Planning is preferred.
- Experience with Sales Planning, Enterprise Territory Management, Sales Programs, Salesforce Maps, or Spiff is preferred.
- Familiarity with SDLC requirements, design, implementation, testing, and maintenance is preferred.
- Accounting or finance understanding related to commissions and revenue, including ASC 606 and IFRS 15, is preferred.
- Consulting or Big 4 professional services experience and experience in Technology, Finance, or Sales Operations are preferred.
Benefits
- Salesforce provides benefits and resources intended to support balance and well-being.
- The role is based in the US or Canada and requires regional travel depending on customer needs.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.