Site Reliability Specialist - 12 months
The Co-operators9 hours ago
Mississauga, Canada +2 moreMid Level
Responsibilities
- Monitor system performance and availability, identify bottlenecks and failures, and remediate reliability issues.
- Respond to incidents involving batch jobs, message queues, system integrations, and end-user reports using established procedures.
- Analyze incident root causes and implement fixes to prevent recurrence.
- Build monitoring and alerting capabilities to detect errors and develop tools that enable system self-diagnosis.
- Collaborate with Policy Fulfilment, business stakeholders, DCM, Kyndryl, and other teams to troubleshoot and optimize services.
- Continuously improve systems and processes using reliability and performance best practices.
Requirements
- Diploma or degree in Information Technology or Computer Science.
- At least three years of application support experience involving development and operations.
- Knowledge of software engineering and proficiency in one or more programming languages.
- Knowledge of system administration and production-environment management.
- Proficiency with monitoring and logging tools.
- Strong problem-solving, troubleshooting, communication, and collaboration skills.
- Guidewire certification is an asset.
- Successful candidates must complete a background check.
Benefits
- Temporary full-time employment for 12 months.
- Hybrid work model with two days in the office.
- Training and development opportunities.
- Flexible work options supporting personal and family needs.
- Physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities.
- Potential participation in incentive programs with additional variable compensation.
Categories
Site Reliability
About The Co-operators
The Co-operators is a Canadian financial services co-operative that provides multi-line insurance (home, auto, life, farm, commercial) and wealth management to individuals, families, and businesses. It earns revenue through premiums, investment management, and brokerage services delivered via a national advisor network and digital channels. Founded in 1945 and headquartered in Guelph, Ontario, it is member-governed and reports over $56B in assets under management across operations nationwide.