2 months ago
Remote, WorldwideMid Level / Senior
Base Salary
$120k - $160k/yr
Responsibilities
- Act as the first technical responder for escalated customer issues.
- Debug in the wild by inspecting API payloads and webhook logs.
- Provide interim solutions such as code snippets and documentation updates.
- Bridge the gap between customer and engineering by reproducing issues.
- Gather structured context and relay actionable insights to engineering.
- Recommend integration best practices across various platforms.
- Improve internal support tooling and documentation.
- Surface common pain points and influence product priorities.
Requirements
- 2–5 years in technical support engineering or adjacent roles.
- Client facing experience with clear communication skills.
- Strong debugging skills across APIs and backend integrations.
- Comfort writing lightweight scripts or tools for diagnostics.
- Familiarity with IAM platforms like Okta or Microsoft Entra.
Benefits
- Competitive salary range of $120,000 - $160,000.
- Potential equity in a high-growth company.
- Comprehensive health benefits including medical, dental, and vision.
- Flexible time off policies.
- 401(k) program with employer matching.
- Remote-first culture with opportunities for in-person collaboration.