Senior Implementation Engineer
Hyland Software, LLC21 days ago
Remote, United StatesSenior
Responsibilities
- Lead requirements analysis, architecture sessions, scope discussions, and recommended practices for enterprise solutions.
- Design, implement, configure, customize, and integrate enterprise solutions, add-ons, and complex products with minimal oversight.
- Develop requirements documentation, specifications, test cases, user stories, design documents, estimates, and other client deliverables.
- Lead solution demonstrations, prototypes, customer training, and preparation of training materials.
- Perform performance troubleshooting and root cause analysis and communicate resolutions to internal stakeholders and customer management.
- Build and maintain strategic customer relationships and provide trusted-advisor, consulting, and technical sales support.
- Identify product feature requests and provide guidance, coaching, mentoring, and feedback to team members.
Requirements
- Bachelor's degree or equivalent experience, preferably in a STEM discipline, or equivalent certifications and experience.
- At least 8 years of consulting or professional services experience in a client-facing delivery role.
- Experience with software implementation best practices, software architecture principles, and productive client relationships.
- Industry experience in healthcare, media and entertainment, marketing, graphic design, life sciences or pharmaceuticals, financial services, government, military or intelligence, fashion, or consumer products.
- Strong communication, organization, collaboration, leadership, business judgment, interpersonal, analytical, critical-thinking, and problem-solving skills.
- Ability to translate goals into implementation ideas and design solutions, manage projects independently, present effectively, and coach or mentor team members.
Benefits
- Remote position based in the United States.
- Hyland provides career development resources, wellbeing programs, innovation practices, and an inclusive employee-focused culture.
About Hyland Software, LLC
Hyland Software builds enterprise content management and content services platforms used by regulated industries to manage documents, automate workflows, and handle unstructured data. Its portfolio includes OnBase and Alfresco, offered as on-premises and cloud solutions sold by subscription and licenses to enterprises and public sector clients. Founded in 1991 and headquartered in Westlake, Ohio, Hyland is privately owned by Thoma Bravo.