Solution Architect
Salesforce1 month ago
Mexico City, MexicoStaff+
Responsibilities
- Participate in business process redesign, roadmap planning, and touchpoint identification for multi-cloud implementations.
- Analyze customer business processes and collaborate with customer IT and business stakeholders.
- Design, configure, scope, and optimize Salesforce solutions based on business requirements.
- Create prototypes, proof of concepts, mockups, user stories, and business requirements documentation.
- Analyze data requirements, structures, and integration points, including mappings to Salesforce objects or external REST endpoints.
- Identify process improvements and automation opportunities.
- Support UAT and go-live activities, including test planning, test scripts, test execution, logistics, and status reporting.
- Document processes using flowcharts, written descriptions, screenshots, and videos.
- Build strong relationships with internal and external stakeholders and maintain target billable utilization.
Requirements
- More than 10 years of CRM experience.
- Ability to understand business strategies and application objectives and translate them into effective implementation designs.
- Excellent solution and design skills, including the ability to critique visual elements and optimize user flows.
- Excellent written and visual communication skills for documenting requirements and process assets.
- Self-directed ability to break down complex processes, assign actions, and manage progress within timelines.
- Expertise in process modeling tools and standard methodologies.
- In-depth knowledge of key processes in industry-specific solutions.
- Knowledge of project management tools and standard methodologies.
- Knowledge of data modeling and systems analysis and design.
- Advanced English proficiency.
- Relevant leadership, military, volunteer, or extracurricular experience may be considered when evaluating core competencies.
Benefits
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, and fertility benefits.
- World-class enablement and on-demand training through Trailhead.com.
- Exposure to executive thought leaders and regular one-to-one coaching with leadership.
- Volunteer opportunities and participation in Salesforce’s 1:1:1 giving-back model.
- Role based in Mexico City.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.