3 months ago
Remote, United Kingdom or London, United KingdomMid Level
Responsibilities
- Support developers, teams, and companies building with LiveKit in commercial and community settings
- Triage, file, and fix bugs and respond to customer support tickets
- Write sample and production-quality code for customers
- Update documentation and technical guides
- Collaborate on community efforts focused on technical issues
- Meet with and follow up with customers to support their continued success on the platform
- Partner with Sales, Business Development, and Partnerships teams on customer strategy and conversations
Requirements
- Demonstrated ability to build, ship, and debug production software
- Comfort working across unfamiliar codebases to diagnose and resolve customer issues
- Strong written and verbal communication skills for technical and non-technical audiences
- Ability to learn programming languages quickly and prototype
- Customer-focused approach to resolving both immediate tickets and underlying problems
- Prior experience in this role, working with developer communities, contributing to open source, or building with LiveKit is preferred
- Multilingual ability is a plus
Benefits
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
- Opportunity to contribute to open source alongside world-class engineers
Categories
Solutions Engineering
About LiveKit
LiveKit builds open-source frameworks and a managed cloud platform for real-time voice, video, and AI agents used by software teams. Developers use it to build, deploy, scale, and observe agents, with products that include agent hosting and ultra-low-latency communications APIs. Founded in 2021 and privately held, LiveKit lists customers such as OpenAI, xAI, Salesforce, Coursera, and Spotify.