6 months ago
London, United KingdomMid Level
Responsibilities
- Embed with customer stakeholders to discover high-impact business problems and translate them into shippable Agentic AI solutions.
- Partner with Sales, Sales Engineers, Professional Services, and Customer Success during pre-sales evaluations and post-sales deployments.
- Integrate the platform with cloud, on-premises, data pipeline, CRM, ERP, and custom API environments.
- Design and deploy multi-agent systems, architectures, fine-tuned models, prompts, retrieval pipelines, and decision logic.
- Provide customer feedback and integration patterns to Product and Engineering teams to influence the product roadmap.
Requirements
- At least 4 years of experience in a customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, Sales Engineering, Solutions Architecture, or SaaS/AI technical consulting.
- Demonstrable expertise with LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks.
- Proficiency in Python, Go, JavaScript, and TypeScript, with hands-on experience using LLM frameworks.
- Ability to communicate technical trade-offs, value propositions, and project plans to engineering teams and non-technical executives.
- Ability to operate with ownership and deliver measurable customer outcomes under tight timelines.
Benefits
- Competitive benefits and perks
- Robust training program
- Inclusive office environment focused on collaboration and connection
- Opportunities for growth
Tech Stack
Categories
Forward Deployed
About Dialpad
Dialpad builds a cloud communications platform for businesses that unifies VoIP calling, video meetings, messaging, and AI-enabled contact center and sales tools. It sells subscription SaaS for business phone systems, collaboration, and customer support, including live transcription, analytics, and agent assist. Founded in 2011 and headquartered in San Ramon, California, the privately held company serves enterprises across industries, with customers such as Netflix and Randstad.