Principal Solution Architect
ServiceNow9 hours ago
Seoul, Korea, SouthStaff+
Responsibilities
- Partner with sales, account, solution consulting, and go-to-market teams to position and sell high-value professional services engagements.
- Understand customer business and technical requirements and craft implementation strategies for large-scale transformation programs.
- Provide continuity from sales through early delivery and ensure seamless transition into execution.
- Own implementation lifecycle deliverables, including successful integration and platform functionality.
- Lead discovery workshops with strategic and enterprise customers to identify business goals, transformation priorities, and AI-driven opportunities.
- Refine technical and business processes with customers and align ServiceNow offerings with their data infrastructure.
- Develop practical solutions, code scripts, and perform data manipulation tasks as needed.
- Shape AI-enabled workflows and intelligent automation approaches on the ServiceNow platform.
- Scope, write, and present statements of work with department leadership.
Requirements
- Experience applying or critically evaluating AI in work processes, decision-making, problem-solving, workflow automation, or analysis.
- Proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.
- Enterprise architecture experience and deep understanding of SaaS, cloud architecture, and platform mechanics.
- Executive presence and ability to engage with C-level stakeholders.
- Technical or data-related background in areas such as data governance, data catalogs, ontologies, business intelligence, or engineering.
- Ability to lead discovery workshops and translate vision into deliverable outcomes.
- Ability to collaborate across sales, solution consulting, and delivery organizations.
- Professional proficiency in both Korean and English, with the ability to communicate complex business and technical concepts to enterprise and executive stakeholders.
- ServiceNow certifications such as CSA, CIS, or CMA/CTA are preferred.
Benefits
- Opportunity to influence multi-million-dollar transformation programs and work directly with enterprise customers on ServiceNow and AI initiatives.
- Competitive compensation, performance bonuses, and career growth opportunities.
- Flexible work persona; the position is based in Korea and is a regular employee role.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.