13 days ago
Vancouver, CanadaStaff+
Responsibilities
- Define and govern target-state enterprise architecture for customer, digital, data, and operational capabilities.
- Lead customer journey architecture and end-to-end customer experience transformation across web, mobile, contact center, and digital channels.
- Define customer data, customer engagement, omnichannel, and digital experience strategies.
- Provide architecture leadership across business, digital, data, integration, cloud, security, and enterprise technology workstreams.
- Establish architecture standards, principles, patterns, governance processes, KPIs, and project success measures.
- Translate business objectives into architecture roadmaps, technology strategies, implementation plans, and investment justifications.
- Guide application, data, identity, access management, data protection, security, and integration architecture decisions.
- Identify architecture risks, dependencies, scalability considerations, and technical constraints.
- Collaborate with marketing, sales, service, product, delivery, engineering, business, and executive stakeholders.
- Assess and recommend AI and generative AI use cases aligned with organizational objectives.
Requirements
- 12–15 years of architecture experience.
- At least 5 years in enterprise architecture leadership roles.
- Experience delivering large-scale digital transformation programs.
- Experience working across business, product, data, and technology teams.
- Experience defining enterprise architecture roadmaps and transformation strategies.
- Experience with enterprise, solution, data, integration, and cloud architecture.
- Experience with digital experience and customer platforms, Customer 360, customer engagement solutions, and self-service platforms.
- Experience with one or more of Adobe Experience Platform, Microsoft Fabric, Azure Integration Services, Adobe Experience Manager, or comparable CMS platforms.
- Experience with web and mobile application architecture, API, microservices, event-driven architectures, identity, data governance, and integration patterns.
- Strong stakeholder management, executive communication, customer-centricity, and collaboration skills.
- Proven ability to work with C-suite and senior business and technology stakeholders and balance strategic architecture with practical delivery considerations.
- Experience working in complex, multi-platform enterprise environments.
Benefits
- Paid time off, including 12–25 vacation days depending on employee grade, company holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans, including 401(k) in the U.S. and RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs and other benefits based on local policy and eligibility.
- Comprehensive benefits are available to regular, full-time employees and vary by location and eligibility.
Categories
Solutions Engineering
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.