Lead Platform Engineer, F&B Technologies
Four Seasons Hotels Limited26 days ago
Toronto, CanadaStaff+
Responsibilities
- Own the technical roadmap, architecture, standards, reference implementations, and governance for Four Seasons’ global Food & Beverage technology ecosystem.
- Design scalable, resilient, secure platform solutions and oversee architecture reviews, deployments, migrations, upgrades, and major platform transformations.
- Lead API, middleware, integration, and reusable integration-pattern development across POS, reservations, mobile, financial, loyalty, reporting, and guest-facing systems.
- Serve as the corporate escalation point for critical hotel-system issues and guide internal support teams through diagnosis, resolution, documentation, and permanent remediation.
- Establish platform performance, availability, monitoring, observability, operational health, incident-response, and continuous-improvement standards.
- Manage vendor relationships, including Oracle Hospitality for Simphony Cloud POS, and coordinate with system integrators and third-party vendors.
- Support technology budgeting, vendor quotation reviews, proof-of-concept initiatives, modernization, automation, and cloud-native technology adoption.
Requirements
- Bachelor’s degree in computer science, information technology, software engineering, or a related discipline, or an equivalent combination of education and experience.
- At least 8 years of experience supporting enterprise hospitality technology platforms.
- At least 5 years of experience with POS and Food & Beverage technologies.
- Extensive Simphony Cloud POS experience is required.
- Experience designing and supporting global-scale technology deployments, enterprise application integrations, platform architecture, cloud technologies, APIs, middleware, and distributed systems.
- Experience or knowledge of hotel operations and hospitality applications such as POS, restaurant reservations, membership systems, and golf and activity applications.
- Knowledge of payment gateways and the hospitality industry application landscape.
- Intermediate experience with Microsoft Excel, Microsoft Word, Microsoft Visio, and Microsoft Project.
- Strong communication, problem-solving, planning, stakeholder-management, vendor-management, influencing, and technical leadership skills.
Benefits
- Hybrid work model requiring three days per week at the temporary 20 York Mills Road, Toronto, Ontario location, with travel as needed to the Four Seasons Corporate Office at 1165 Leslie Street, Toronto.
- Employment accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.