5 days ago
Remote, BrazilMid Level
Responsibilities
- Own technical discovery for prospective enterprise and strategic merchants, including their technology stack, checkout flow, and integration constraints.
- Lead product demonstrations and technical presentations for merchant engineering and business stakeholders.
- Design integrations across APIs, SDKs, platform plugins, mobile applications, and custom commerce builds.
- Write technical proposals and complete RFP and security questionnaire responses.
- Guide iOS and Android mobile SDK implementations, including in-app checkout and native versus webview handoffs.
- Validate integrations in sandbox and production, including checkout flows, widget and messaging placement, redirects, handoffs, and settlement.
- Troubleshoot live integration issues with Support and Engineering and communicate the technical resolution to merchants.
- Translate recurring merchant needs into product feedback and help drive fixes that unblock revenue.
- Create integration documentation, runbooks, and internal enablement materials.
- Act as a trusted technical advisor after launch and identify optimization opportunities.
Requirements
- 4+ years of experience in a customer-facing technical role such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.
- Experience with mobile SDK integrations on iOS and Android, including guiding developers and debugging implementation issues.
- Experience supporting enterprise merchants through complex, multi-stakeholder integrations with custom commerce stacks.
- Hands-on experience with REST APIs, webhooks, and critically reading API documentation.
- Working knowledge of HTML, CSS, and JavaScript.
- Familiarity with at least one major e-commerce platform, including Shopify, BigCommerce, Magento, WooCommerce, or Wix.
- Understanding of e-commerce workflows covering carts, checkout, payment authorization and capture, refunds, shipping, and product management.
- Ability to explain technical concepts to non-technical audiences and business context to engineers.
- Strong written communication and experience producing documentation and proposals.
- Ability to manage multiple merchant integrations in a fast-moving environment.
- Ability to read at least one programming language well enough to debug a merchant implementation.
- Demonstrated ability to use AI tools for research, technical documentation, problem-solving, and workflow automation.
- Preferred experience at a payments company, payment service provider, or buy now, pay later provider.
- Preferred familiarity with payment gateway architecture, alternative payment methods, and in-store or omnichannel payment integrations.
- Bachelor's degree in computer science, computer engineering, or a related field, or equivalent practical experience.
Benefits
- Full-time remote work arrangement.
- Opportunities for career advancement in a rapidly growing team.
Tech Stack
Categories
Solutions Engineering
