16 hours ago
Base Salary
$150k - $217k/yr
Responsibilities
- Define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
- Partner with Support, Engineering, and cross-functional leadership to improve customer support and product outcomes.
- Understand customer issues and advocate for customer needs with product and engineering teams.
- Resolve complex technical troubleshooting issues and mitigate systemic customer problems.
- Define and advocate standards for support processes, telemetry, tooling, and operational readiness.
- Oversee support launch readiness and identify opportunities to transform the support experience.
Requirements
- Bachelor’s degree in science, technology, engineering, or mathematics, or equivalent practical experience.
- Nine years of experience in a technical role such as Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management, with experience troubleshooting or triaging technical issues.
- Experience with Google Cloud Platform, ADK, generative AI, and AI model training, testing, evaluation, and tuning processes.
- Experience with web technologies such as HTTP, HTML, DNS, and TCP.
- Experience leveraging AI to build, read, and debug code in any language.
- Preferred experience leading projects or initiatives from design or concept through delivery.
- Preferred ability to analyze and influence systems architecture and design patterns to improve supportability, debuggability, and diagnosability.
- Preferred leadership and influencing skills in applying AI or machine learning and leading AI-based solutions, web services, and debugging tools across Support and Product Engineering teams.
Benefits
- US base salary of $150000-$217000, plus a 15% bonus target, equity, and benefits.
- Google benefits are available; additional details are provided through the company benefits resource.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.