22 hours ago
Base Salary
$130k - $160k/yr
Responsibilities
- Design scalable, end-to-end contact center solutions on the Genesys Cloud CX platform.
- Translate business requirements into technical designs and overall solution architectures.
- Design routing strategies and IVR flows.
- Integrate Genesys Cloud CX with CRM, ticketing, and other enterprise systems.
- Oversee solution configuration and deployment activities.
- Collaborate with development, infrastructure, operations, and business stakeholders.
- Optimize performance, security, reliability, and high availability.
- Provide technical guidance, documentation, troubleshooting, and support throughout the project lifecycle.
- Drive continuous improvement and stay current with Genesys Cloud CX features and industry trends.
Requirements
- Strong solution architecture experience designing scalable, end-to-end contact center solutions.
- Solid infrastructure knowledge covering cloud platforms, networking, security, and high-availability design.
- Experience with software development and integration, including APIs, web services, and enterprise-system integrations.
- Hands-on Genesys Cloud CX experience and expertise in cloud-native systems, microservices, and multichannel customer experience platforms.
- Proficiency in scripting or programming with Java, Python, or JavaScript.
- Experience with workforce management, quality monitoring, and contact center analytics tools is beneficial.
- Strong communication, documentation, and stakeholder engagement skills.
- Bachelor’s degree in computer science, information technology, engineering, or a related field.
- Genesys Cloud CX or cloud-platform certifications are a plus.
Benefits
- Medical, dental, vision, and life insurance.
- Paid holidays and paid time off.
- 401(k) plan and contributions.
- Long-term and short-term disability coverage.
- Paid parental leave.
- Employee Stock Purchase Plan.
- Onsite position in Raleigh, North Carolina.
- Applications accepted until 11/13/2026.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.