1 day ago
Remote, MexicoSenior
Responsibilities
- Troubleshoot and resolve senior-level technical support issues within service-level agreements.
- Coordinate with support leads, functional consultants, and clients to progress and resolve support tickets.
- Estimate, develop, document, and deploy customer-requested enhancements and modifications.
- Perform debugging, performance optimization, integrations, release management, and environment management.
- Provide technical best-practice and design guidance to functional resources and support leads.
- Maintain comprehensive support-case, resolution, customization, and knowledge-base documentation.
- Monitor D365 updates, patches, and emerging features and recommend system improvements.
- Assist with implementation project work and mentor junior team members.
- Work across virtual, multicultural, and geographically distributed teams and shifts as needed.
Requirements
- Five or more years of experience working with Microsoft Dynamics 365 CE, including code modifications, debugging, performance optimization, integrations, technical support, and best practices.
- Experience building, maintaining, and troubleshooting Power Automate flows.
- Working knowledge of Power Platform, Azure, Azure Data Factory, and related technologies.
- Strong knowledge of Lifecycle Services, Power Platform Admin Center, and Azure DevOps.
- Knowledge of migration, integration, D365 line-of-business applications, and CE technical and functional capabilities.
- Strong knowledge of dual-write and Dynamics 365 integration approaches.
- Bachelor’s degree in information systems management, computer science, or a related field, or related experience.
- Adequate knowledge of functional business processes to estimate development effort and guide design and best-practice approaches.
- Strong analytical, problem-solving, interpersonal, communication, ownership, multitasking, and self-direction skills.
- Familiarity with Agile and waterfall implementation methodologies.
- Experience working with multicultural or multilingual teams across multiple time zones is desirable.
- Strong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, and Field Service applications, with current certifications desirable.
Benefits
- The position is identified as a future opportunity.
- Work may be performed with virtual teams across onsite, nearshore, or offshore locations.
- Candidates should be open to working different shifts and time zones as needed.
Tech Stack
Categories
Solutions Engineering
About Argano
Argano is a digital consultancy that modernizes core business operations for enterprise and mid-market clients through strategy, implementation, integrations, and managed services. The firm works across ERP and Workday, finance and planning, supply chain, data, cloud, and AI, with offerings that include application management and lifecycle support. Headquartered in Plano, Texas, it is privately held and backed by Trinity Hunt Partners, serving clients in North America and globally.