7 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Drive technical direction and architectural patterns for an enterprise-ready platform
- Lead complex initiatives from ambiguous requirements to shipped products
- Build AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without code
- Build monitoring and analytics that provide actionable insights into agent performance
- Partner with customers and cross-functional teams to identify opportunities and validate product direction
- Mentor engineers and improve team practices through code review, technical design, and knowledge sharing
Requirements
- 6+ years building full-stack software products
- Deep expertise in TypeScript and/or Python with strong architecture and system design skills
- Experience designing abstractions and platforms for diverse use cases
- Track record of leading technical initiatives and driving consensus across teams
- Ability to balance technical excellence, rapid iteration, and customer needs
- Strong product intuition and experience translating user feedback into technical solutions
- Experience mentoring engineers and establishing technical standards
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- In-office work arrangement
Tech Stack
Categories
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.