8 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Drive technical direction and architectural patterns for an enterprise-ready platform
- Lead complex initiatives from ambiguous requirements to shipped products
- Build AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without code
- Build monitoring and analytics that provide actionable insights into agent performance
- Partner with customers and cross-functional teams to identify opportunities and validate product direction
- Mentor engineers and improve team practices through code review, technical design, and knowledge sharing
Requirements
- 6+ years building full-stack software products
- Deep expertise in TypeScript and/or Python with strong architecture and system design skills
- Experience designing abstractions and platforms for diverse use cases
- Track record of leading technical initiatives and driving consensus across teams
- Ability to balance technical excellence, rapid iteration, and customer needs
- Strong product intuition and experience translating user feedback into technical solutions
- Experience mentoring engineers and establishing technical standards
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- In-office work arrangement
Tech Stack
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.