about 3 hours ago
New York, NY, USA
Senior
H1B Sponsor
Base Salary
$200k - $250k/yr
Responsibilities
- Build 0 to 1 features for AI-powered support experiences.
- Design step-by-step flows for complex scenarios like orders and refunds.
- Own critical post-purchase experiences at scale.
- Partner with Product, Design, and AI teams for rapid iteration.
- Leverage OpenAI and internal systems for reliable interactions.
- Improve performance, scalability, and system reliability.
- Use data and experimentation to drive continuous improvement.
Requirements
- Experience building high-quality, customer-facing experiences at scale.
- Proven ability to drive measurable improvements in key metrics.
- Strong product intuition for post-purchase and trust-critical moments.
- Experience with design systems focusing on performance and polish.
- Ability to turn ambiguity into intuitive user experiences.
- Proficiency in working across APIs, backend systems, and real-time data flows.
- Experience improving latency, reliability, and scalability.
Benefits
- Accelerated growth environment for skill enhancement.
- Competitive base salary, equity, and performance-based compensation.
- Unlimited Flex Time Off for better work-life balance.
- Comprehensive benefits package including health, vision, and dental insurance.
Tech Stack
AngularGoJavaJavaScriptNext.jsPythonReactReact NativeTypeScriptVue.js
Categories
AI & MLBackendFrontendFull Stack