17 days ago
Base Salary
$305k - $315k/yr
Responsibilities
- Own the end-to-end technical pre-sales process for strategic retail customers, including discovery, use-case scoping, solution design, business-value articulation, demos, pilots, architecture reviews, and technical proposals.
- Serve as the trusted technical expert across the sales cycle and coordinate Agent Development, Product, Security, Legal, and leadership stakeholders.
- Support accounts after the sale through Agent Development handoff, launch, expansion, and customer roadmap development.
- Mentor SEs, establish demo and pilot standards, and create playbooks for strategic deals and go-to-market processes.
- Share insights from strategic accounts with Product leadership to inform the roadmap.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading strategic customer sales processes involving $1M+ deal sizes consistently.
- Experience building demos, presenting to customers, and working in a go-to-market function.
- Strong relationship-building experience with C-suite executives, technical leaders, prospect stakeholders, enterprise architects, engineering leaders, and security teams.
- Experience leading architecture, integration, and security discussions.
- Ability to use AI tools in discovery preparation, solution design, demo and prototype building, and technical proposal development while owning the accuracy of customer-facing materials.
- Experience expanding accounts beyond the initial sale and defining customer roadmaps.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, a country-dependent retirement plan, and parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, and a discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable policies.
- The company is primarily in-person and based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.