6 months ago
Remote, WorldwideMid Level / Senior
Responsibilities
- Spend ~50% of your time onsite with customers across the US.
- Build a ground-truth understanding of customer operations by shadowing users.
- Rapidly prototype tools and integrations in the field to validate ideas.
- Troubleshoot and diagnose complex operational or systems issues.
- Translate field insights into clear technical requirements for the engineering team.
- Lead all technical integration work, including APIs and data pipelines.
- Work closely with engineering to align features with operational needs.
- Represent customer technical realities internally to ensure feasibility.
- Decompose ambiguous problems into well-scoped technical workstreams.
- Ensure smooth deployment and operational reliability for customers.
- Inform product and engineering teams with data and field observations.
- Contribute to the foundation and culture of the forward deployed engineering function.
Requirements
- 2+ years of software engineering or forward deployed experience.
- Strong technical fluency and ability to work closely with engineers.
- Low ego, high EQ, and exceptional collaborative instincts.
- Experience with enterprise, industrial, or government products.
- Strong coding skills and grasp of computer science fundamentals.
- Mastery of core development tools like Git and Linux.
- Demonstrated ability to lead cross-functional problem solving.
- Ability to thrive in ambiguous environments with strong prioritization.
- Excellent written and verbal communication skills.
- Strong data instincts and comfort analyzing data.
- Hands-on prototyping and AI-assisted coding skills.
- Based in the US - citizen or permanent resident preferred.
Benefits
- Work on mission-critical problems at the intersection of AI and global infrastructure.
- Shape the brand and product of a category-defining company.
- High-ownership, high-impact role with direct influence on company growth.
- Competitive compensation with significant equity upside.
- Dynamic, remote work environment with global reach.