2 months ago
Remote, WorldwideMid Level
Responsibilities
- Manage production and non-production AWS environments and monitor infrastructure health, performance, availability, security, and cost.
- Automate cloud, deployment, and operational activities using Infrastructure as Code and scripting.
- Own operational support and continuous improvement for integrations among Salesforce, AWS, learning platforms, databases, and enterprise applications.
- Reverse-engineer and document integrations, Lambdas, AppFlow processes, databases, and technical dependencies.
- Investigate integration failures involving APIs, authentication, data mappings, scheduled jobs, event-driven processes, and connected systems.
- Implement logging, monitoring, alerting, retry, reconciliation, and failure-handling mechanisms and eliminate recurring incidents.
- Review vendor-built solutions for supportability, security, maintainability, and technical debt.
- Manage Salesforce deployments across development, testing, and production environments using source control and CI/CD pipelines.
- Troubleshoot Salesforce metadata, Apex, Lightning, Flow, permissions, deployments, APIs, integration users, authentication, and platform limits.
- Maintain architecture diagrams, integration inventories, operational runbooks, recovery procedures, and incident follow-up.
- Collaborate with internal teams and implementation partners to transfer knowledge and improve release quality and operational ownership.
Requirements
- At least four years of experience in cloud engineering, DevOps, systems integration, or a related engineering role.
- Hands-on experience supporting production AWS environments, including EC2, RDS, S3, Lambda, VPC, IAM, and CloudWatch.
- Strong experience troubleshooting integrations across APIs, cloud services, applications, databases, and authentication layers.
- Experience building and maintaining CI/CD pipelines, Git-based source control, and structured release processes.
- Experience with Infrastructure as Code using Terraform, CloudFormation, AWS CDK, or a similar tool.
- Scripting experience using Python, JavaScript, TypeScript, Bash, or a similar language.
- Understanding of monitoring, logging, cloud security, backup, and disaster recovery practices.
- Ability to improve complex or incompletely documented systems, with strong ownership, analytical problem-solving, and communication skills.
- Practical Salesforce CLI and Salesforce DevOps experience required; Gearset, Copado, Flosum, or similar tools are advantageous.
- Experience with Salesforce-AWS integrations, AppFlow, EventBridge, SQS, SNS, API Gateway, containerized workloads, Salesforce Platform Events, Change Data Capture, Playwright, learning platforms such as Canvas, vendor transitions, or relevant AWS, Salesforce, or integration certifications is advantageous.