24 hours ago
Arlington, VA, USA or Nashville, TN, USAMid Level
H1B sponsor
Base Salary
$137k - $194k/yr
Responsibilities
- Design, build, test, deploy, and operate production services and AI agents for incident triage, call intelligence, stakeholder communications, and post-incident reporting.
- Own features end to end, from operational discovery and design through implementation, evaluation, deployment, and production support.
- Build LLM output evaluation, agent observability and alerting, identity and access controls, and feedback loops that improve agent performance and safely gate autonomy.
- Integrate ticketing, chat, telemetry, detection feeds, and live call transcription into a consistent incident state model.
- Participate in incident reviews, workflow observation, call shadowing, and collaboration with Incident Managers and resolver teams.
- Improve software quality, security, testing, and operational excellence for AI systems used in production incident workflows.
Requirements
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
- 1+ years of software development engineer or related occupational experience.
- 1+ years designing and developing large-scale, multi-tiered, multi-threaded, embedded, or distributed applications, tools, systems, or services using C#, C++, Java, or Perl.
- 1+ years of Object Oriented Design experience.
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
- Experience programming with at least one software programming language.
- Preferred: 3+ years covering the full software development life cycle, including coding standards, code reviews, source control, build processes, testing, and operations.
- Preferred: knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training and inference lifecycles, and optimization techniques.
Benefits
- Medical, dental, and vision coverage.
- Maternity and parental leave options.
- Paid time off.
- 401(k) plan and matching.
- Additional benefits may include prescription coverage, life and AD&D insurance, employee assistance and mental health support, flexible spending accounts, and adoption and surrogacy reimbursement.
- Full-time role with listed locations in Nashville, Tennessee, and Arlington, Virginia.
Categories
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.