2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, configure, integrate, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Build with and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Deploy, troubleshoot, optimize, document, and drive adoption of production solutions with real users and data.
- Build AI-powered workflows using agents, prompts, RAG, and evaluations for defined agency problems.
- Assess operational workflows, define success metrics and baselines, lead mission reviews and strategic planning, and measure outcomes.
- Maintain consistent onsite engagement with agency leadership and operators, including command staff.
- Capture customer insights and reusable patterns for Product and Engineering roadmap decisions.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations fail.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and deliver production-ready solutions across technical and operational domains.
- Comfort working with hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders in mission-critical environments.
- Ability to own ambiguous, fast-changing work and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and follow security standards.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or large-scale operational transformation is preferred.
- Former law enforcement or military experience is preferred but not required.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately 3–4 days per week in the agency environment.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.