5 hours ago
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, configure, integrate, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Build with and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Deploy, troubleshoot, optimize, document, and drive adoption of production solutions with real users and data.
- Build AI-powered workflows using agents, prompts, RAG, and evaluations for defined agency problems.
- Assess operational workflows, define success metrics and baselines, lead mission reviews and strategic planning, and measure outcomes.
- Maintain consistent onsite engagement with agency leadership and operators, including command staff.
- Capture customer insights and reusable patterns for Product and Engineering roadmap decisions.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations fail.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and deliver production-ready solutions across technical and operational domains.
- Comfort working with hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders in mission-critical environments.
- Ability to own ambiguous, fast-changing work and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and follow security standards.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or large-scale operational transformation is preferred.
- Former law enforcement or military experience is preferred but not required.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately 3–4 days per week in the agency environment.
Categories
AI ApplicationsForward Deployed