10 months ago
Mexico City, MexicoMid Level / Senior
H1B Sponsor
Responsibilities
- Resolve technical inquiries from customers and partners regarding Glia’s Digital Customer Service platform.
- Set up complex technical integrations with customers' developers and architects.
- Collaborate with Product and Engineering teams to report bugs and issues.
- Conduct effective troubleshooting on bugs and defects raised via Service Desk.
- Guide customers in understanding Glia’s capabilities and implementing best practices.
- Network with Engineering, Product Management, and Customer Success for solutions.
Requirements
- 2+ years in software development, customer support/service, or support engineering.
- Strong customer empathy and desire to deliver positive customer experiences.
- Excellent English reading, listening, and writing skills.
- Good knowledge of RESTful technology and experience with APIs.
- Understanding of common web technology stacks.
- Ability to communicate complex issues to technical and non-technical audiences.
- Bachelor's Degree in Software Engineering, Computer Science, or equivalent.
Benefits
- Competitive salary and stock options.
- Professional development support including trainings and courses.
- Access to the latest tools and equipment.
- Sports compensation and reimbursement for therapy sessions.
- Team events including annual awards and internal hackathons.
- Diversity with 25 countries represented.