Base Salary
$148k - $185k/yr
Responsibilities
- Lead skilled customer engineering teams and provide enterprise consulting across large accounts.
- Design and implement Dynatrace monitoring and observability solutions through repeatable services engagements.
- Investigate major performance issues and provide mitigation solutions for large environments.
- Translate customer requirements into short- and long-term deliverables while coordinating with Project Managers and Directors.
- Collaborate with product engineering teams to communicate customer functional gaps and improvement opportunities.
- Develop automation, scripts, and repeatable processes for deploying, managing, configuring, scaling, and monitoring client applications.
- Support customer deployments and solutions through hands-on architecture, coding, troubleshooting, and implementation work.
- Advise customers on infrastructure, automation, cloud services, high availability, disaster recovery, hybrid cloud, and multi-data-center designs.
- Lead multi-day technology and process assessment meetings and facilitate customer discussions.
Requirements
- Bachelor’s degree required, or five additional years of relevant Information Technology experience accepted in lieu of the degree.
- At least 5 years of real-world software and/or solutions engineering experience.
- At least 5 years of experience leading and consulting in large enterprise or corporate environments.
- At least 7 years of development experience in at least one object-oriented language.
- Experience with cloud technologies such as AWS, Azure, or Google Cloud, with expertise or certification in at least one cloud platform.
- Strong understanding of networking, routing, network security, security protocols, load balancers, capacity planning, Kubernetes, PaaS, application or infrastructure monitoring, and observability.
- Experience with automation and deployment technologies including Chef, Puppet, Ansible, GoCD, Jenkins, and TFS.
- Experience with high availability, disaster recovery, high-performance, multi-data-center, and hybrid cloud systems.
- Strong communication, writing, analytical, organizational, presentation, customer service, facilitation, enterprise architecture, and diagram-authoring skills.
- Preferred qualifications include Dynatrace or APM experience, service mesh experience, SQL expertise, enterprise logging experience, performance troubleshooting, automated provisioning and testing, database and platform application services, web applications, databases, and support skills.
- Comfort with software development life cycles, test-driven development, continuous integration, and continuous delivery or deployment.
Benefits
- Primarily remote work from a home office with moderate to minimal travel.
- Base salary of $148,000–$185,000, with total compensation varying by experience, education, and location.
- Health, dental, life, short-term disability, long-term disability, paid time off, vacation and holidays, and a company-matching 401(k) plan.
- Competitive compensation and company-sponsored premium benefits.
Tech Stack
Categories
About Dynatrace
Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business. The world relies on software, but what isn’t seen is just how much complexity goes on behind the scenes to make sure everything stays up and running. Most businesses today have huge digital ecosystems made up of software, data flows, applications, and hybrid-cloud environments. As these ecosystems grow in complexity, so do the points of failure. Outages and glitches resulting in grounded flights or failed financial transactions prove how critical it is that software works as expected, making AI-powered observability an essential capability to ensure digital businesses run smoothly and recover quickly — keeping the world working. Dynatrace provides businesses with a holistic view of their entire digital ecosystem, removing the burden of operational monitoring and alert management. By automating these tasks, teams are empowered to transform complexity into their greatest asset and to drive their business forward by focusing on high-impact initiatives, driving topline acceleration, fueling innovation, and delivering experiences customers love.