2 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Troubleshoot and resolve complex technical issues for customers.
- Collaborate with developers to identify product defects and improve serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Partner with technology allies to resolve issues collaboratively.
- Develop and expand internal and external knowledge bases.
- Mentor junior team members.
- Gather customer feedback and collaborate with development teams on product enhancements.
- Provide rotational weekday and off-hours support coverage as needed.
Requirements
- Requires 7–9 years of experience in systems reliability engineering or similar roles.
- Strong expertise in virtualization, preferably VMware ESXi, networking at layers 2 and 3, Linux systems, DevOps, cloud, or enterprise storage.
- Experience directly resolving complex technical issues with customers.
- Degree in Engineering or Computer Science is preferred.
- Strong written and verbal communication skills for cross-team collaboration.
- Familiarity with VMware, Citrix, and Microsoft technologies.
- Ability to develop tools and improve internal and external knowledge bases.
- Customer-driven mindset focused on high-quality support experiences.
Benefits
- Hybrid work arrangement with at least three onsite days per week in applicable locations and remote-work flexibility on other days.
- No travel required.
- Supportive team environment emphasizing learning, knowledge-sharing, collaboration, growth, and work-life balance.
Tech Stack
Categories
Site Reliability
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.