Responsibilities
- Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support.
- Configure ServiceNow HRSD capabilities including HR Case and Knowledge Management, Employee Center, Enterprise Onboarding and Transitions, Lifecycle Events, Universal Request, Virtual Agent, and shared-service workflows.
- Design GBS and shared-service operating models, workflows, routing, approvals, service levels, escalations, and reusable service patterns.
- Provide technical design input to solution, technical, enterprise, security, data, and integration architects.
- Configure platform components including tables, forms, workspaces, roles, access controls, notifications, Flow Designer flows, business rules, client scripts, UI policies, and scheduled processes.
- Develop and support JavaScript, Glide APIs, REST/SOAP, IntegrationHub, import sets, transform maps, and enterprise integrations.
- Protect sensitive employee data through access controls, privacy, security, retention, masking, anonymization, and audit practices.
- Lead testing, issue diagnosis, release planning, deployment, validation, rollback, hypercare, governance, and operational handover.
- Provide technical guidance and review work from consultants, developers, analysts, administrators, and integration specialists.
- Support workshops, executive stakeholder engagement, demonstrations, estimates, proposals, and statements of work.
Requirements
- Current ServiceNow certification relevant to HRSD, such as Certified Implementation Specialist - Human Resources or an equivalent.
- Current ServiceNow Certified Application Developer certification or equivalent demonstrable application-engineering expertise.
- At least three Certified Implementation Specialist certificates.
- Eight or more years of relevant HR technology, shared-services technology, or enterprise application experience.
- Five or more years of hands-on ServiceNow platform experience and three or more years of direct ServiceNow HRSD implementation experience.
- Experience delivering at least two substantial end-to-end HRSD implementations in complex enterprise environments.
- Extensive experience architecting, engineering, supporting, and delivering ServiceNow solutions.
- Strong knowledge of HRSD architecture, data structures, security, workflows, integrations, reporting, employee services, and shared-service operating models.
- Experience integrating ServiceNow with HRIS, payroll, benefits, talent, identity, document, collaboration, finance, facilities, procurement, and enterprise systems.
- Prior consulting experience, team leadership or supervision experience, and the ability to lead technical discussions with customers and senior stakeholders.
- Strong English communication, workshop facilitation, analytical, problem-solving, stakeholder-management, and organizational skills.
- ServiceNow Certified Technical Architect certification is highly preferred.
- Preferred experience includes GBS implementations, Workday, SAP SuccessFactors, Oracle HCM, regulated or multinational environments, accessibility, records retention, regional privacy, and pre-sales support.
Benefits
- Primarily remote role based in any state of Mexico, with on-site work required as customer and project needs dictate.
- Must participate in workshops, governance meetings, critical deployments, and delivery activities across global time zones.
- Work with distributed, multicultural, and multidisciplinary teams in a global role.
- Atos emphasizes diversity and inclusion, ESG, mentoring, knowledge sharing, and continuous improvement.
Tech Stack
Categories
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.