3 months ago
San Francisco, CA, USAMid Level
Base Salary
$110k - $130k/yr
Responsibilities
- Work directly with new customers through video calls, email, and live chat to ensure successful adoption of Attio.
- Design scalable onboarding programs, including user guides, documentation, onboarding emails, and office hours.
- Identify opportunities to expand Attio’s impact and footprint and collaborate with Sales and Customer Success.
- Partner with Support and Engineering to address and resolve customer product issues.
- Gather customer feedback and insights to improve the Attio product.
- Explain and design technical solutions using SaaS concepts, APIs, JSON, and integration tools.
Requirements
- Experience deploying, selling, or managing complex products or services in a customer-facing role.
- Experience solving business problems with technology for customers.
- Experience designing and explaining SaaS solutions using APIs and JSON.
- Experience integrating systems with code or iPaaS tools such as Zapier, Tray.ai, or IFTTT.
- Some professional or academic experience with at least one programming or query language: JavaScript, Python, or SQL.
- Ability to work independently in an unstructured, fast-paced environment with shifting priorities.
- Strong customer communication, critical thinking, analytical problem-solving, and technical demonstration skills.
Tech Stack
Categories
Solutions Engineering
