Infrastructure Monitoring Lead Platform Engineer
JPMorgan Chase12 hours ago
Responsibilities
- Engineer, operate, and continuously improve enterprise infrastructure monitoring platforms for availability, performance, scalability, and security.
- Build monitoring capabilities across Linux, Windows, network estates, hybrid infrastructure, and cloud environments, including onboarding and lifecycle management.
- Design telemetry collection and platform integrations for metrics, logs, and events using OpenTelemetry patterns where applicable.
- Develop standardized agents, collectors, configurations, dashboards, alert policies, and topology-aware monitoring patterns.
- Improve monitoring signal quality through baselining, threshold strategy, noise reduction, enrichment, and context alignment.
- Develop, review, debug, and maintain secure production code, automation, and platform configurations.
- Automate platform operations using scripting, configuration management, infrastructure-as-code, and controlled CI/CD workflows.
- Lead production triage and root-cause analysis while delivering preventative engineering and resilience improvements.
- Partner with infrastructure, application, and SRE teams on SLIs, SLOs, operational readiness, and continuous improvement.
- Use and validate enterprise-authorized AI capabilities to support infrastructure analysis, documentation, automation, and remediation while maintaining security, traceability, and auditability.
Requirements
- Formal training or certification in infrastructure engineering concepts and at least 5 years of applied experience.
- Proficiency administering, troubleshooting, and analyzing performance for Linux and/or Windows in regulated production environments.
- Hands-on experience delivering and operating enterprise-scale infrastructure monitoring across Linux, Windows, and/or network estates.
- Experience implementing observability and telemetry for metrics, logs, and events, including OpenTelemetry collection patterns and downstream integrations.
- Proficiency with Python, Ansible, PowerShell, and/or Bash for automation and engineering workflows.
- Experience developing, reviewing, debugging, and maintaining secure production code and platform configurations.
- Broad infrastructure experience across hardware, operating systems, networking, storage, and databases including MS SQL Server, Oracle, and Cassandra.
- Experience with Terraform and infrastructure-as-code or configuration management practices.
- Experience operating hybrid infrastructure across enterprise on-premises platforms and public or private cloud.
- Experience improving monitoring signal quality and supporting event-to-incident workflows.
- Experience using enterprise-authorized AI capabilities with strong validation practices and awareness of data sensitivity.
- Preferred experience with SCOM, Tivoli, SMARTS, IBM Instana, DX NetOps, ITNM, or Netcool Suite.
- Preferred experience with Dynatrace, Grafana, Prometheus, Kubernetes, or EKS.
- Preferred knowledge of topology-driven monitoring, event management, anomaly detection, probable-cause analysis, guided remediation, and AIOps workflows.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash or forfeitable equity.
- Comprehensive health care coverage and on-site health and wellness centers.
- Retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Benefits and programs are provided based on eligibility.
Tech Stack
AnsibleApache CassandraBashGrafanaKubernetesLinuxMicrosoft SQL ServerPowerShellPrometheusPythonTerraformWindows
Categories
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.