1 month ago
Remote, United States +5 moreSenior
Responsibilities
- Design, configure, and optimize EDM and Workday configurations within live customer environments.
- Identify and remediate configuration debt, performance constraints, architectural limitations, integration failures, and other technical blockers.
- Support technical escalations by providing detailed customer-environment context to accelerate resolution.
- Ensure technical continuity from implementation through the Forward Deployed Engineer engagement.
- Enable client administrators through knowledge transfer, configuration guides, integration documentation, and reusable templates.
- Identify adoption risks and provide technical health summaries to Customer Success Managers.
- Guide customers through EDM maturity stages and define account-specific milestones using adoption and usage data.
- Provide structured product feedback about configuration constraints, missing capabilities, and enterprise use cases.
- Document account-level technical history and share reusable assets, resolved issues, and deployment patterns with other Forward Deployed Engineers.
Requirements
- HCM Workday certification is essential.
- Demonstrable hands-on experience leading Workday deployments and configuring live Workday environments.
- Experience working directly in enterprise customer environments with client IT and HR operations teams.
- Experience managing complex stakeholder environments and resolving complex integration and configuration challenges independently.
- Strong communication skills for explaining technical details to non-technical stakeholders.
- Ability to manage concurrent work across multiple accounts with structured prioritization.
- Awareness of how technical adoption affects customer retention and long-term platform value.
- Collaborative approach with a commitment to knowledge sharing and team capability development.
- Practical knowledge of Kainos EDM, including configuration, document management, template design, workflow automation, and version management, is desirable.
- Experience in forward-deployed engineering, embedded engineering, or technical account management in a SaaS or enterprise software environment is desirable.
- Familiarity with Workday Recruiting, Learning, Talent, and Advanced Compensation modules is desirable.
- Exposure to customer success metrics, adoption health scoring, or maturity frameworks is desirable.
Categories
Forward Deployed
