Base Salary
$120k - $261k/yr
Responsibilities
- Lead forward-deployed technical engagements with strategic Windows enterprise customers.
- Diagnose Windows deployment, management, update, application, performance, reliability, and security issues and create remediation plans.
- Design, prototype, automate, implement, and validate customer-specific technical solutions using code, scripts, tools, utilities, configurations, and policies.
- Partner with Windows, Intune, and other product engineering teams to investigate cross-product issues and drive fixes, telemetry improvements, and supportability changes.
- Convert customer solutions into reusable playbooks, tools, patterns, implementation guidance, and diagnostic approaches.
- Communicate technical findings, risks, tradeoffs, decisions, and progress to customers, field teams, product engineers, IT leaders, and executives.
- Demonstrate measurable improvements in customer install-base health and maintain accountability for customer outcomes.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field and 4+ years of technical engineering experience with coding, or equivalent experience.
- Experience in forward-deployed, customer-facing software, field, consulting, escalation, support, or solutions architecture engineering roles is preferred.
- Knowledge of enterprise Windows environments, including provisioning, deployment, Intune, Autopilot, device management, OS and update management, application management, performance, reliability, and security is preferred.
- Experience troubleshooting complex technical issues using data, logs, diagnostic tools, PowerShell, Microsoft Graph, Windows Performance Analyzer, Windows diagnostic tooling, or comparable technologies is preferred.
- Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions using Azure DevOps, GitHub, or similar technologies is preferred.
- Ability to identify systemic patterns and root causes, translate findings into customer solutions and product feedback, and communicate complex technical information clearly is preferred.
- Ability to convert individual customer solutions into repeatable approaches and influence product priorities with technical evidence and business impact is preferred.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check, is required.
Benefits
- The typical U.S. base pay range is $119,800-$234,700 per year, with a separate San Francisco Bay Area and New York City metropolitan area range of $160,200-$261,000 per year.
- Certain roles may be eligible for benefits and other compensation.
- The position is open for a minimum of 5 days, with applications accepted on an ongoing basis until filled.
Tech Stack
Categories
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.