Base Salary
$120k - $261k/yr
Responsibilities
- Lead forward-deployed technical engagements with strategic Windows commercial customers.
- Diagnose complex Windows deployment, management, update, application, performance, reliability, and security issues.
- Design, prototype, automate, and implement technical solutions, scripts, utilities, configuration changes, and implementation approaches.
- Collaborate with Windows, Intune, and other product engineering teams on cross-product investigations, fixes, telemetry, and supportability improvements.
- Convert customer solutions into reusable playbooks, tools, patterns, and technical guidance.
- Communicate technical findings, risks, tradeoffs, decisions, and progress to customers, field teams, engineers, IT leaders, and executives.
- Demonstrate measurable improvements in customer install-base health and represent customer needs in product planning.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field and 4+ years of technical engineering experience with coding, or equivalent experience.
- Experience in forward-deployed, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture.
- Knowledge of enterprise Windows environments, including areas such as provisioning, deployment, Intune, Autopilot, device management, operating-system and update management, application management, performance, reliability, and security.
- Experience troubleshooting complex technical issues using data, logs, diagnostic tools, PowerShell, Microsoft Graph, Windows Performance Analyzer, Windows diagnostic tooling, or comparable technologies.
- Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions using Azure DevOps, GitHub, or similar technologies.
- Ability to identify systemic patterns and root causes, translate findings into customer solutions and product feedback, and communicate complex technical recommendations clearly.
- Ability to turn individual customer solutions into repeatable approaches and influence engineering priorities with technical evidence and business impact.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.
Benefits
- The typical U.S. base pay range is USD $119,800–$234,700 per year; specific ranges apply in the San Francisco Bay Area and New York City metropolitan area.
- The position may be eligible for benefits and other compensation.
- This role requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- Applications are accepted on an ongoing basis until the position is filled, with the position open for a minimum of five days.
Tech Stack
Categories
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.