3 hours ago
Responsibilities
- Resolve customer challenges involving architecture, performance, recovery, security, and platform operations.
- Advocate for customers by sharing feedback with product management and engineering teams.
- Develop internal software tools for performance benchmarking, diagnostics, and automation.
- Create deployment and operational-excellence playbooks and scalable processes.
- Collaborate with customer success, growth, and engineering on dashboards and data-informed decisions.
Requirements
- Strong technical experience in programming or operational administration of large-scale production environments.
- Proficiency in one or more of Python, Go, Java, C++, or JavaScript/Node.js.
- Experience with hardware, operating systems, networks, firewalls, load balancers, and cloud platforms such as AWS, Azure, or Google Cloud.
- Excellent written and verbal communication skills and a customer-success orientation.
- Strong diagnostic, problem-solving, teamwork, judgment, and adaptability skills.
- Nice-to-have experience with AI/ML, enterprise software, B2B SaaS, startups, observability tools, automation frameworks, CI/CD pipelines, or additional coding and scripting.
Benefits
- The position is remote in the United States, with San Francisco, California listed as a location.
About Factory
Factory is an AI research lab, bringing autonomy to software engineering with Droids.