17 hours ago
Remote, United StatesSenior
Base Salary
$180k - $225k/yr
Responsibilities
- Lead architecture and technical execution for complex enterprise AI agent deployments.
- Design and implement multi-agent systems with planning, memory, and tool-use capabilities.
- Write, test, and deploy production-grade code using Talkdesk and third-party APIs and SDKs.
- Manage system integrations, cross-system dependencies, data architecture, technical risks, and enterprise security and scale requirements.
- Consult with customer executives, engineering directors, and technical architects on AI solutions.
- Convert deployment learnings into reusable solution patterns and tooling and influence product and engineering roadmaps.
- Mentor junior Forward Deployed Engineers and technical specialists.
Requirements
- Minimum of 5–7 years of progressive software or solution engineering experience, including at least 1 year architecting and deploying AI, ML, or agentic solutions.
- Experience leading project implementation consulting for large-scale IT integration, ERP, or AI implementation projects.
- Proven experience designing and implementing complex multi-agent systems with planning, memory, and tool-use frameworks.
- Proficiency in JavaScript, Python, TypeScript, and other relevant programming languages.
- Deep expertise in APIs, webhooks, message queues, systems integration, and data architecture.
- Strong proficiency in prompt engineering, model optimization, and collaborative agent system design.
- Ability to build credibility with customer executives, lead technical discussions, and align internal and external teams.
- Preferred experience with Retrieval-Augmented Generation systems and vector databases.
- Healthcare systems experience, including Epic or Aetna, or retail services systems experience is preferred.
- Prior experience in CCaaS, UCaaS, or CX is preferred.
Benefits
- Base pay range is $180k–$225k, with potential equity and bonus or commission incentives.
- Medical, dental, vision, life, and disability insurance and an Employee Assistance Program.
- 401(k) plan.
- Uncapped paid time off for exempt employees or accrual-based programs for non-exempt employees, subject to approval and business needs.
- 14 paid holidays per year.
- Primarily office-environment work involving extended periods of computer-based sitting or standing.
Tech Stack
Categories
Forward Deployed
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.